Consulting Your Yanmar Dealer Or Distributor; Warranty & Service - Yanmar 6LPA-DTP Operación Manual

6.2 Consulting Your Y
Refer difficult problems and repairs to your dealer or distributor.
At the time of trouble, check and report the following.
①Engine model and number (For engine name plate, see 2.3 [Names of Parts].
②Boat name, hull material, boat size (tons)
③Use, type of work, no. of hours run
④Total no. of operation hours (refer to hour meter), age of machine
If there is no hour meter, use number of hours per day× number of days and amount of
fuel used.
⑤Condition immediately before trouble (engine rpm, type of operation, load condition, etc.)
⑥Details of trouble
(exhaust color, sound of engine, does engine start, can engine be turned manually, type of
fuel used, brand and viscosity of lube oil, etc.)
⑦Past problems and repairs.
WARRANTY SERVICE
Owner Satisfaction
Your satisfaction and good will are important to your dealer and to us.
Normally, any problems concerning the product will be handled by our dealer's service department.
If you have a warranty problem that has not been handled to your satisfaction, we suggest you
take the following action:
Discuss your problem with a member of dealership management.
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quickly resolved at that level. If the problem has already been reviewed with the Service
Manager, contact the owner of the dealership or the General Manager.
If your problem still has not been resolved to your satisfaction, contact your Yanmar local
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Subsidiary Company.
We will need the following information in order to assist you:
Your name, address and telephone number
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Product model and serial number
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Date of purchase
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Dealer name and address
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Nature of problem
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After reviewing all the facts involved, you will be advised of what action can be taken.
PIease bear in mind that your problem will likely be resolved at the dealership, using the dealer's
facilities, equipment and personnel, so it is very important that your initial contact will be with the
dealer.
Dealer or Distributor
ANMAR
(See the back cover of this manual)
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Often complaints can be