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Problem
Too much water comes out
of the mop / the robot
makes the floor too wet.
Robot misses areas for
cleaning/ robot does not
clean the whole area/ robot
has began to miss certain
spots
The robot has blocked itself
by eating a cable.
The robot falls from stairs.
The robot doesn't charge or
discharges very quickly.
The Auto-Empty station
doesn't collect dust from the
robot.
Possible cause
The water level is set too high.
The sensors of the robot are no
longer clean.
The robot is working on
slippery polished floors.
The robot is unable to reach
certain areas blocked by
furniture or barriers.
The cleaning area is not tidy.
The robot keeps a safety
margin in the distance close to
No-Go zones and No-Mop
zones, and this can cause that
the robot won't pass a certain
area.
There are cables on the floor
which the robot is unable to
detect.
The anti-drop sensors on the
bottom of the robot are dirty.
Objects have been placed on
the top step of the stairs that
the robot detects and therefore
thinks it is safe to drive.
The robot is stored in a space
that is too hot or too cold.
The dust bag has not been
placed back or placed back
correctly.
The dust bag is full.
Solution
Set the water level lower in the app.
IMPORTANT: For mopping sensitive hard
floors, such as parquet floors, set the water
level in the app to the lowest level.
Clean the robot's sensors with a dry cloth.
Make sure the floor is dried before the
robot starts cleaning.
Tidy up the area to be cleaned by putting
furniture and small objects in their proper
place.
Remove small objects from the floor and
tidy up the cleaning area before the robot
starts cleaning.
Make the No-Go zone or No-Mop zone in
the app a bit smaller.
Stop the robot and remove the brush cover.
Take away main brush and check if
something is stuck in the side brush:
remove side brush, take away the cable,
reattach the side brush. Remove all cables
from the floor before you start a cleaning
run.
Clean the anti-drop sensors on the bottom
of the robot.
Remove the any objects that are placed on
the top step of the stars.
Charge and store the robot at a
temperature between 8 °C and 35 °C.
Place a dust bag correctly in the Auto-
Empty station.
Place an empty dust bag in the Auto-Empty
station.
