Troubleshooting
EN-
14.4
Error messages on the touch screen
US
Error
Error code 1008
Error code 1010
Error code 1022
Error code 1024
Error code 1026
Error code 1100
Error code 1104
Error code 1153
Error code 1154
Error code 1160
Error code 1170
Error code 1172
56
Possible cause
Connection interrupted
Temperature of unit too high
Subassembly not initialized
Internal data communication
fault
Incorrect acquisition mode
Permitted time for scan process
exceeded
Erasure unit fault
Unit fault
Internal data communication
fault
Final pentaprism assembly rota-
tion speed not reached
SOL sensor timeout
Fault on the laser, SOL sensor or
pentaprism assembly
SOL sensor timeout
Fault on the laser, SOL sensor or
pentaprism assembly
Remedy
❯ Update the firmware.
❯ Allow the unit to cool down.
❯ Contact technician.
❯ Fault in software, update the
software if required.
❯ Contact technician.
❯ Switch the unit off and back
on again.
❯ Update the firmware.
❯ Darken the room.
❯ Turn the unit so that no light
can fall directly into the inser-
tion slot.
❯ Select a different acquisition
mode
❯ Inform a service technician.
❯ Update the firmware.
❯ Reset the scanning modes to
the factory settings via the
unit interface or the Imaging
Software.
❯ Contact technician.
❯ Check the belt drive.
❯ Check for blockage, remove
PSP from unit.
❯ Contact technician.
❯ Replace the erasure unit.
❯ Switch the unit off and on
again.
❯ Update firmware.
❯ Switch the unit off and on
again.
❯ Update firmware.
❯ Contact technician.
❯ Update firmware.
❯ Replace the pentaprism
assembly if the problem
occurs regularly.
❯ Contact technician.
❯ Update firmware.
❯ Inform a service technician.
❯ Update the firmware.
2151100018L40 2012V016