37 - Service Policy
Service Policy
All repairs on products under warranty must be performed by Welch Allyn or by a service provider authorized by
Welch Allyn. Unauthorized repairs will void the warranty. In addition, whether or not covered under warranty, any
product repair should be performed exclusively by Welch Allyn or by a service provider that has been authorized by
Welch Allyn.
If the product fails to function properly - or if you need assistance, service, or spare parts - contact the nearest Welch
Allyn Technical Support Center.
Before contacting Welch Allyn, try to duplicate the problem, and check all accessories to ensure that they are not
causing the problem. When calling, please be prepared to provide:
•
Product name, model number, and serial number of your product.
•
Complete description of the problem.
•
Complete name, address and phone number of your facility.
•
For out-of-warranty repairs or spare parts orders, a purchase order (or credit card) number.
•
For parts orders, the required spare or replacement part numbers.
If your product requires warranty, extended warranty, or non-warranty repair service, please call first the nearest
Welch Allyn Technical Support Center. A representative will assist you troubleshooting the problem and will make
every effort to solve it over the phone, avoiding potential unnecessary return of your product.
In case a return cannot be avoided, the representative will record all necessary information and will provide a Return
Material Authorization (RMA) number, as well as the appropriate return address. An RMA number must be obtained
prior to any return.
If you have to return your product for service, follow these recommended packing instructions:
•
Remove all hoses, cables, sensors, power cords, and other accessories (as appropriate) before packing,
unless you suspect they are associated with the problem.
•
Wherever possible use the original shipping carton and packing materials.
•
Include a packing list and the Welch Allyn Return Material Authorization (RMA) number.
It is recommended that all returned goods be insured. Claims for loss or damage to the product must be initiated by
the sender.
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EMC Guidelines and Manufacturer Declaration
Table 1 – Guidelines and Manufacturer Declaration
Electromagnetic emission for all ME devices and ME systems
Guidelines and Manufacturer Declaration - Electromagnetic emissions
The ABPM 7100 is intended for operation in an electromagnetic environment as specified below. The customer or
user of the ABPM 7100 should ensure it is used in such an environment.
Emission measurement
Compliance
RF Emissions according to CISPR 11
Group 1
RF Emissions according to CISPR 11
Class B
RF Emissions according to CISPR 25
Not applicable
Not applicable
Emission of harmonics
according to IEC 61000-3-2
Emission of voltage fluctuations/
Not applicable
flickers according to IEC 61000-3-3
EMC Guidelines and Manufacturer Declaration - 38
Electromagnetic Environment Guideline
The ABPM 7100 utilizes RF power for its internal
function only. Its RF emission is therefore very low
and it is improbable that neighbouring electronic
device experience any interference.
The ABPM 7100 is suitable for use in other
facilities than the living area and those
immediately connected to the public supply
network, which also supplies buildings used for
residential purposes.
EN