Appendix G: Getting Help And Technical Assistance; Before You Call - Fujitsu Control 4 Serie Guia Del Usuario

Appendix G: Getting help and technical
assistance
If you need help, service, or technical assistance or just want more
information about Fujitsu products, you will find a wide variety of
sources available from Fujitsu to assist you. This section contains
information about where to go for additional information about
Fujitsu and Fujitsu products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to
solve the problem yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system and any
devices are turned on.
• Use the troubleshooting information in your system
documentation, and use the diagnostic tools that come with your
system. Information about diagnostic tools is in the Problem
Determination and Service Guide on the Fujitsu Documentation
CD that comes with your system.
• Go to the Fujitsu support Web site at
http://www.ts.fujitsu.com/support/ to check for technical
information, hints, tips, and new device drivers or to submit a
request for information.
You can solve many problems without outside assistance by
following the troubleshooting procedures that Fujitsu provides in the
online help or in the documentation that is provided with your Fujitsu
product. The documentation that comes with Fujitsu systems also
describes the diagnostic tests that you can perform. Most systems,
operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the
documentation for the operating system or program.
590-1058-640A

Appendix G: Getting help and technical assistance

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