MN007262A01-AD
Appendix A: Service Information for EMEA
Appendix A
Service Information for EMEA
EMEA Technical Support Operations (TSO)
The EMEA Technical Support Operations (TSO) provides a remote Technical Support Service to help
customers resolve technical issues and quickly restore networks and systems. This team of highly
skilled professionals is available to customers with current service agreements in place that include the
Technical Support Service. The TSO technical experts may be accessed through the Service Desk
either electronically or using the listed telephone numbers. If you are unsure whether your current
service agreement entitles you to benefit from this service, or if you would like more information about
the Technical Support Service, contact your local customer support or account manager for further
information.
Contact Details
Technical Requests:
Repair Support:
Contact Us:
https://www.motorolasolutions.com/en_xu/support.html
Parts Identification and Ordering
If you need help in identifying non-referenced spare parts, direct a request to the Customer Care
Organization of a local area Motorola Solutions representative. Orders for replacement parts, kits, and
assemblies should be placed directly at the local distribution organization of Motorola Solutions or
through the Extranet site Motorola Online at https://emeaonline.motorolasolutions.com.
However, you cannot order export-controlled products or spare parts such as TEA-related boards
through Motorola Online. Send an order form with actual end-customer details by e-mail to your
customer care team.
Your Input
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