How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs
and in building replacement parts and systems. Refurbished parts and systems are parts or
systems that have been returned to Dell, some of which were never used by a customer. All parts
and systems are inspected and tested for quality. Replacement parts and systems are covered for
the remaining period of the limited hardware warranty for the product you bought. Dell owns all
parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the
system and records the transfer with us. Please note that CompleteCare™Coverage may not be
transferred.
For Canada-puchased systems (in-country transfers) and to transfer from one customer to
another, go to www1.ca.dell.com/content/topics/reftopic.aspx/gen/en/ccare?c=ca&l=en&s=
gen&~section=012.
If you do not have Internet access, call Dell at 1-800-847-4096 (home consumer customers) or 1-
800-387-5757 (all business or government customers).
All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to
the terms and conditions of the original service or limited hardware warranty agreement located
at www.dell.ca/servicecontracts and Dell's terms and conditions of sale located at www.dell.ca.
Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or
the accuracy of the listings of products you purchase from a third party.
Dell Return Policy (Canada Only)
Dell values our relationship with you, the end user, and offers a return policy for most products
that you purchase directly from Dell. Under this policy, you may return to Dell, within the
applicable return policy period, products that you purchased directly from Dell for a credit or a
refund of the purchase price paid, less shipping and handling and applicable restocking fees.
Hardware Products and Accessories: Unless you have a separate agreement with Dell or except as
provided in the section below, all hardware, accessories, peripherals, parts and software that is
unopened and still in its/their sealed package or, if delivered electronically, software you have not
accepted by clicking the "I agree to these Terms and Conditions" button, may be returned within
thirty (30) days from the date of receipt for a credit or a refund of the purchase price paid, less
shipping and handling and applicable restocking fees.
Exceptions to Dell's 30-day return policy:
•
PowerEdge™, PowerConnect™, and PowerVault™ products may be returned within thirty
(30) days from the date of receipt, except that new PowerEdge SC servers and N-series
products may only be returned within fourteen (14) days from the date of receipt.
•
Application software or an operating system that has been installed by Dell may not be
returned unless you return the entire computer under the 30-day return policy.
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Product Information Guide