Dell 5330dn Guía De Información Del Producto página 23

What will Dell do?
During the 90 days of the 90-day limited hardware warranty and the first year of all other
limited warranties: During the 90 days of the 90-day limited hardware warranty and the first year
of all other limited warranties, we will repair any Dell-branded hardware products returned to us
that prove to be defective in materials or workmanship. If we are not able to repair the product,
we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include
with your return. You must return the products to us in their original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept the risk if the product is lost or
damaged in shipment. We will return the repaired or replacement products to you. We will pay to
ship the repaired or replaced products to you if you use an address in Canada. Please note that we
are unable to ship repaired or replaced products to you to an address outside of Canada.
If we determine that the issue is not covered under this warranty, we will notify you and may
inform you of service alternatives that are available to you on a fee basis.
NOTE:
Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any confidential,
proprietary, or personal information and removable media such as floppy disks, CDs, or PC
Cards. We are not responsible for any of your confidential, proprietary, or personal
information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any
defective part with new or refurbished parts, if we agree that it needs to be replaced. Customers
must return the defective part to Dell. When you contact us, we may require a valid credit card
number at the time you request a replacement part, but we will not charge or invoice you for the
replacement part as long as you return the original part to us within 10 days of your receipt of the
replacement part. If we do not receive the original part within 10 days, we will either invoice you
or charge to your credit card the then-current Dell standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Please note that we are
unable to ship repaired or replaced products to you to an address outside of Canada.
We will also include a prepaid shipping container with each replacement part for your use in
returning the replaced part to us.
NOTE:
Before you replace parts, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service
contract. Please refer to that contract for details on how to obtain service. Dell's service contracts
can be found online at www.dell.ca/servicecontracts or by calling Customer Care at 1-800-847-
4096. If you purchased from Dell a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service. Our third-party service provider's
contracts are also available online at www.dell.ca/servicecontracts.
Product Information Guide
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