Dell Return Policy (U.s. Only) - Dell 5330dn Guía De Información Del Producto

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Dell Return Policy (U.S. Only)

Dell values its relationship with you and offers you the option to return most products you
purchase directly from Dell. You may return eligible products for a credit or a refund of the
purchase price paid, less shipping and handling and any applicable restocking fees, as set forth in
detail below.
21-Day Return Period for Certain Hardware and Software Products and Accessories: Unless you
have a separate agreement with Dell or except as provided below, all hardware, accessories,
peripherals, parts and media-based software that is unopened and still in its sealed package or, if
delivered electronically, software you have not accepted by clicking the "I agree to these Terms
and Conditions" button, may be returned within 21 days from the date on the packing slip or
invoice for a credit or a refund of the purchase price paid, less shipping and handling and any
applicable restocking fees. Any product returned to Dell without prior authorization from Dell
will be considered an unauthorized return, and the customer will not receive credit for the
product and Dell will not ship the product back to you.
Exceptions to Dell's 21-day return policy:
• New PowerEdge™, PowerConnect™, and PowerVault™ products purchased directly from
Dell may be returned within 30 days from the date on the packing slip or invoice.
• New Vostro™, OptiPlex™, Latitude™, and Dell Precision™ systems purchased directly
from divisions designated by Dell as Commercial or Public may be returned within 30 days
from the date on the packing slip or invoice.
• Application software and operating systems that have been installed by Dell may be
returned only if installed on a returnable system, and only if you return that system within
the applicable return period.
• Dell EqualLogic™ and EqualLogic-branded products, Dell|EMC and EMC-branded
products, PowerVault ML6000 tape libraries, non-Dell-branded enterprise products,
enterprise software, and customized hardware or software products may not be returned at
any time.
• Software licenses purchased under any type of volume license agreement may be returned
only with the express approval of the publisher, which in many circumstances will not be
granted. (make this a new bullet of its own)
Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error,
Dell may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales
tax.
How to Return a Product: Before returning a product, you must first contact Dell customer
service and obtain a Credit Return Authorization (CRA) number before the end of the applicable
return period. Dell will not accept returns without a CRA number. To find the appropriate phone
Product Information Guide
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