Idiomas disponibles
Idiomas disponibles
. Troubleshooting
The product left our warehouse in perfect condition. If you do, however, discover a
problem, see if you can solve it by using the solutions offered in the following table.
If you do not succeed, contact our customer service team.
Problem/
Error code
The ice-
The appliance is not
cream maker
plugged into a power
is not work-
socket.
ing.
The lid does not sit correct-
ly on the housing.
The stirrer
The ice cream is too thick.
does not ro-
tate.
The ice
The container is not cold
cream is too
enough (max. -15°C).
soft.
There is not adequate ven-
tilation or the ventilation
slots are covered.
E
Abnormal communication
between the motor dri-
ver board and the power
supply board (the con-
nection cable falls off or is
damaged, the motor driver
board or the power supply
board is damaged)
E
Short circuit of NTC sensor
(bad sensor)
E
NTC sensor open circuit
(sensor damaged or sensor
cable off )
Possible cause
Troubleshooting
Connect the appliance to
a properly installed socket.
The local mains voltage must
match the voltage stated in the
technical specifications for the
appliance.
Make sure that the lid is cor-
rectly locked.
Change the recipe.
Do not open the lid for too
long or too often.
Ensure that there is sufficient
distance between the ventila-
tion slots and other appliances
or the wall.
Contact Customer Service.
Contact Customer Service.
Contact Customer Service.
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