Warranty & Disclaimer
Warranty: The SureFlap Microchip Pet Door Connect carries a 3-year warranty from the date
of purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by
defective materials, components or manufacture. This warranty does not apply to products whose
defect has been caused by normal wear and tear, misuse, neglect or intentional damage. In the
event of a part failure due to faulty parts or workmanship, the part will be replaced free of charge
during the warranty period only. At the manufacturer's discretion, a replacement product may be
provided free of charge in the case of a more serious malfunction. Your statutory rights are not
affected.
Disclaimer: The SureFlap Microchip Pet Door Connect and app report pet location and movement
by the detection of a pet ID and measured movements of the clear plastic door. In most cases
this will give reliable pet location information, however unexpected or unusual use of the door
(e.g. a pet sticking their head out of the door, but not going through) may lead to unreliable pet
location information.
Sure Petcare cannot accept liability for any damage, harm or inconvenience which may be incurred
as a result of incorrect reporting of pet location.
The SureFlap Microchip Pet Door Connect incorporates selective entry features which have been
designed to minimise the risk of intruder pets entering your house. However, it is not possible
to fully guarantee the exclusion of all other animals in all circumstances.
In the rare event of an unauthorised pet gaining access to the house, or any pets experiencing
an unintended exit, Sure Petcare cannot accept liability for any damage, harm or inconvenience
which may be incurred.
Disposal of Products and used Batteries: This icon indicates products subject to
the following legislation:
The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE Directive) & The Battery
Directive 2006/66/EC (as amended 2013/56/EU) requires households to dispose of EEE products
and waste batteries that have reached the end of their life in an environmentally responsible
manner. To reduce the impact on the environment these cannot be placed in household waste
bins and must be recycled at an appropriate recycling facility. Further information on recycling
can be found at: www.recycle-more.co.uk.
Ensure batteries are replaced before the expiry date shown on the battery or the battery packaging
and disposed of safely and appropriately.
In case of battery leaks, wear appropriate protective clothing to protect yourself from any exposure
to harmful chemicals before disposing of the batteries and cleaning up any spillage. When cleaning
up a spillage avoid contact with skin. Battery chemicals shouldn't be placed near the eyes or
ingested. Contact a medical professional immediately if this should occur.
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