5. Error message: "No network connection. Reading will be
sent when a connection returns."
What it means: The meter is unable to connect to the portal.
Action to take: See "Communication errors" below
(pg. 56
than 1 bar of cellular signal strength, call Customer Care at
(888) 666-4530 (US) or (1) (978) 610-4688 (International)
(9AM-9PM ET, M-F).
6. Error message: "Reading is below the minimum 20 mg/dL.
It may be caused by meter failure. Please insert another
test strip and take a new reading."
What it means: The reading is below the minimum
test range.
Action to take: Remove the test strip, insert another one and
take a new reading. If the problem continues, please contact
Customer Care at (888) 666-4530 (US) or (1) (978) 610-4688
(International) (9AM-9PM ET, M-F).
Other messages
1. Icon message: Low Battery icon displayed
What it means: The meter is about to lose power.
Action to take: Charge the battery.
2. Icon note: Wireless signal indicator bars
Two bars or less of wireless signal strength may result in
unreliable transmission and reception of data. The strength
indicator is located at the top right of the meter's screen.
3. Message: "High" displayed
What it means: If you see High displayed on your device,
your blood sugar level may be out of range (in excess of
600 mg/dL [High] ).
Action to take: See "Troubleshooting" (pg. 54
wash your hands. Dry your hands completely. Test again
using fi ngertip testing. DO NOT test on your palm or forearm.
If you still receive the same message, call your health care
provider immediately.
). If this is not resolved and you have more
), and
55