Idiomas disponibles
Idiomas disponibles
I. Troubleshooting
Error codes
In the event your device experiences an error, you will see the
following screen along with an error message.
1. Error message: "Meter Failure"
What it means: As with any computer device, sometimes the
meter may need to be restarted.
Action to take: Restart the meter and contact Customer
Care if the problem continues. Call Customer Care at
(888) 666-4530 (US) or (1) (978) 610-4688 (International)
(9AM-9PM ET, M-F).
2. Error message: "Used Strip Detected! Please insert a
new strip."
What it means: Your test strip may be used or damaged.
Action to take: Repeat the test with a new test strip.
Remember, add the sample only when you see the prompt
on the display screen.
3. Error message: "Not Enough Blood" or "Not Enough
Control Solution"
What it means: There is not enough blood or too much
blood or control solution on the test strip to give a
reliable reading.
Action to take: Remove the test strip and repeat the test
with a new test strip.
4. Error message: "The temperature of the environment is
too high!" or "The temperature of the environment is
too low!"
What it means: The meter is too hot or too cold.
Action to take: Move the meter into an area that is between
50°F (10°C) and 104°F (40°C). After receiving this error, allow
the meter to be at room temperature for at least 30 minutes
before testing blood or control solution.
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