Medela Symphony Manual Del Usuario página 15

8. Troubleshooting and error codes
Troubleshooting
Problem Solution
Check whether mains power/battery is available.
Check that the device is switched on.
If the motor
Check whether program card is inserted correctly in the card compartment on the
is not running
back of the breast pump.
Assemble the pump set in accordance with the instructions in section 5.3.
Check whether all connections to the pump set and breast pump are secure.
Express in accordance with chapter 6. Make sure that the breast shield forms a
complete seal around the breast.
If there is low
Check that the pump set components are clean and not damaged.
or no suction
Check that the pump set is correctly assembled according to section 5.3 and 5.4:
• Check that the ends of the tubing are firmly connected.
• Do not kink or trap the tubing during expression.
• All components must be completely dry prior to pumping.
Place the pump set into the bottle holder.
Turn off the pump and unplug the power cord from the socket.
Use a damp (not wet) cloth to wipe the pump and membrane area.
If there is milk, condensation or visible residues in the tubing:
If there is an
• For disposable pump set: Dispose of the pump set and replace with a new one
overflow
• For reusable pump set: Dispose of the silicone tubing and replace with a new one.
Reprocess the remaining parts according to section 4.
When components are completely dry, reassemble breast pump and accessories set.
Error codes
The following table describes error codes that may be displayed indicating an issue with the unit, potential
causes, and steps to correct the issue.
Display Potential issues
Program card is not a Symphony card
Program was inserted incorrectly
Invalid card
Program card is damaged and not
working
Program card is not inserted
No card
Program card is not completely inserted
Battery needs charging soon, will beep every
Battery low 20 seconds (15 minutes of pumping time
remaining from when the indication started)
Motor overload Motor is drawing too much current
Error Potential fault in electronics of gear control
Potential fault in electronics of power
Power fault
supply
Actions
• Check if the correct program card is
being used
• Make sure that the card is positioned correctly
• Replace program card
• Insert program card
• Push card all the way in
• Make sure that the power cord is
plugged into the back of the pump
• Contact your local Medela representa-
tive if this happens repeatedly
• Contact your local Medela representa-
tive if this happens repeatedly
• Contact your local Medela representa-
tive if this happens repeatedly
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