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CANADA (CAD)
1. The customer calls 1-800-IBMSERV.
2. Dispatch takes the information from the customer and notifies IBM Customer
Service Representative (CSR).
3. The CSR responds, determines the problem, and resolves the problem.
EUROPE, MIDDLE-EAST, AFRICA (EMEA)
1. The customer calls the IBM office servicing the account and describes the
problem.
2. The IBM Customer Engineer (CE) responds, determines the problem and
resolves the problem.
ASIA-PACIFIC (AP) COUNTRIES
1. The customer calls the Best Power office coordinating service for their account,
or Best Power's Worldwide Service center at 1-608-565-2100 (or the customer
sends e-mail to [email protected]).
2. The Best Service Organization responds, determines the problem, and resolves
the problem.
LATIN AMERICA DIVISION (LAD)
1. The customer calls the IBM office servicing the account.
2. The IBM Customer Engineer (CE) responds, determines the problem and
resolves the problem.
Handling of Incomplete, Damaged, or Incorrectly Shipped 9910 UPSs
(U.S. only)
If the customer initially receives a 9910 UPS that is incomplete, damaged, or incorrectly
shipped:
1. The customer contacts IBM at 1-800-IBMSERV (IBM Field Services Support)
to report the problem.
2. An IBM representative notifies the customer of how the problem will be
resolved.
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