Customer Process For Service; Handling Of Incomplete, Damaged, Or Incorrectly Shipped 9910 Upss (U.s. Only) - Best Power Fortress 750 Guia Del Usuario

Customer Process for Service

1. The customer contacts IBM.
UNITED STATES (US)
Center).
CANADA (Canada)
Center).
LATIN AMERICA DIVISION (LAD)
account.
EUROPE, the MIDDLE EAST, AND AFRICA (EMEA)
office servicing the account.
ASIA-PACIFIC (AP) COUNTRIES
account.
2. The IBM call center confirms that the unit is listed in the customer profile and notifies Best
Power.
3. Best Power promptly contacts the customer and determines the nature of the problem.
4. If an element requires replacement, Best Power sends a replacement element via air express.
5. The customer shall install the replacement element and return the defective element to the
warehouse designated by Best Power (prepaid by Best Power). The packaging material used
for the replacement element shall be used for returning the defective element. Elements not
returned to Best Power shall be invoiced to the customer.
Handling of Incomplete, Damaged, or Incorrectly Shipped 9910
UPSs (U.S. Only)
If the customer initially receives a 9910 UPS that is incomplete, damaged, or incorrectly shipped:
1. The customer contacts IBM and 1-800-IBMSERV (IBM Call Management Center) to report
the problem,
2. And IBM representative notifies the customer of how the problem will be resolved.
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The customer calls 1-800-IBMSERV (IBM Call Managment
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The customer calls 1-800-IBMSERV (IBM Call Managment
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The customer calls the IBM office servicing the
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The customer calls the IBM office servicing the
13
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The customer calls the IBM
ENGLISH