BEFORE CALLING FOR SERVICE
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
Problem
Possible Causes / Solutions
Range is not level.
• Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of range until the oven rack is level.
• Be sure floor is level and strong and stable enough to adequately support range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are square
and have sufficient room for range clearance.
Cannot move
• Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance easily.
appliance accessible.
Appliance must
• Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
be accessible for
• Anti-tip device engaged.
service.
Oven control beeps
• Electronic control has detected a fault condition.
and displays any F
Touch STOP to clear the display and stop beeping.
code error.
Reprogram oven.
If fault recurs, record fault number. Touch STOP
and contact a Service agent.
Surface units will not
• Improper cookware being used.
maintain a rolling
− Use pans which are flat and match the diameter of the surface unit selected.
boil or cooking is not
• In some areas, the power (voltage)may be low.
fast enough
− Cover pan with a lid until desired heat is obtained.
Surface units do not
• A fuse in your home may be blown or the circuit breaker tripped.
work properly
− Replace the fuse or reset the circuit breaker.
• Cooktop controls improperly set.
− Check to see the correct control is set for the surface unit you are using.
Surface unit stops
• This is normal. The unit is still on and hot.
glowing when
changed to a lower
setting
Areas of
• Food spillovers not cleaned before next use.
discoloration on the
− See Cleaning the Glass/Ceramic Cooktop section.
cooktop
• Hot surface on a model with a light-colored cooktop.
− This is normal. The surface may appear discolored when it is hot. This is temporary and
Frequent cycling on
• This is normal.
and off of surface
− The element will cycle on and off to maintain the heat setting.
units
TROUBLESHOOTING
will disappear as the glass cools.
CODE
F-3
F-10
F-11
35
CAUSE
Shorted keypad
Door locking system
don't operate
No heating