Idiomas disponibles
Idiomas disponibles
2.12
TROUBLESHOOTING
If the equipment is not working properly, without any alarm sig-
naling, before contacting the manufacturer's technical assis-
tance service, it is advisable to carry out the following.
Malfunction
The equipment does not switch on.
Water cannot be heated via the heat pump
in ECO or AUTOMATIC mode
The heat pump stays on continuously and
never turns off
Water cannot be heated via the integrated
heating element in AUTOMATIC mode
The product cannot be controlled via APP
EN
140
Recommended action
•
Check that the plug is properly inserted in the socket.
•
Check that the ignition procedure has been carried out from the control
panel (ref. par. 2.5 on page 123).
•
Disconnect the plug from the socket (without pulling the power cord)
and wait a few minutes; insert the plug back into the socket.
USER
If the problem persists: contact a qualified technician or the technical assis-
tance service.
•
Check the status of the power cable inside the product.
•
Check that the fuse on the power board is intact. Otherwise, replace it
with a new delayed 5 A 250V, IEC 60127-2/II (T5AL250V) certified (refer
EXPERT TECHNICIAN
to par. 7.1 on page 158).
/ MANUFACTURER'S
TECHNICAL
ASSISTANCE
•
Turn off the device (ref. par. 2.5 on page 123) and turn it back on after
a few hours.
If the problem persists: contact a qualified technician or the technical assis-
tance service.
USER
•
Disconnect the device from the power grid.
•
Drain part of the water contained in the tank (about 50%) and refill it.
EXPERT TECHNICIAN
•
Turn the appliance on again in ECO mode.
/ MANUFACTURER'S
TECHNICAL
ASSISTANCE
•
Check that, by not opening any valve for a few hours, the equipment
reaches the set point temperature.
If the problem persists: contact a qualified technician or the technical assis-
tance service.
USER
• Switch off the device and check the safety thermostat of the heating
element inside the device and reset it if necessary. Then turn on the
equipment in AUTOMATIC mode.
• Disconnect the device from the power supply then drain part of the
water contained in the tank (about 50%) then recharge it and turn the
EXPERT TECHNICIAN
device back on in ELECTRIC mode.
/ MANUFACTURER'S
TECHNICAL
• Check that the electrical heater safety thermostat has not intervened
ASSISTANCE
(ref. par. 7.2 on page 158).
• Check that there is Wi-Fi network coverage, e.g. via smartphone
where the product is installed, then carry out the configuration proce-
dure again with the router.
• Then ensure that the Wi-Fi symbol on the display is steady on.
USER
cod. 3540000400 - Rev. 03 - 09/2023
EGEA TECH
90 LT - 120 LT
