Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
WARNING
Disconnect electrical supply before performing maintenance to the carpet cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM
The cleaner will not
run.
Poor job of dirt pick-
up.
Water escapes from
the cleaner.
Reduced or no spray
through nozzle of
the cleaner.
TROUBLESHOOTING
POSSIBLE CAUSE
Unplugged at wall outlet.
Defective wall outlet.
The motor is damaged.
Dirty water tank is not installed
correctly.
Dirty water tank is full.
Flexible hose door may not be
closed tightly in place.
Brushrolls may be wrapped with
hair or debris.
Nozzle cover is not fully snapped
into place.
The flexible hose is clogged.
Dirty water tank is full.
Dirty water tank is not installed
correctly.
Clean water tank is not installed
correctly.
Clean water tank is empty.
Clean water tank is not installed
correctly.
Plug in firmly.
Check with a good appliance or lamp. Be
sure the power cord plug is fully plugged
into a good wall outlet.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Check the dirty water tank for correct
installation. Ensure it is installed in place.
Empty the dirty water tank.
Check the flexible hose door and make sure
it is closed tightly.
Remove obstruction. Follow instructions on
page 20.
Reinstall the nozzle cover. Follow instructions
on page 20.
Clean the hose. Follow instructions on page
15.
Empty the dirty water tank.
Check the dirty water tank for correct
installation. Ensure it is installed in place.
Check the clean water tank for correct
installation. Ensure it is installed in place.
Fill the clean water tank.
Check the clean water tank for correct
installation. Ensure it is installed in place.
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SOLUTION