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Problem
The robot falls from stairs.
The robot doesn't charge or
discharges very quickly.
The Auto-Empty station
doesn't collect dust from the
robot (XU7100).
There is foam buildup in the
water tank and the robot
moves strangely.
The robot is making an
abnormal noise.
The brushes are no longer
turning.
The side brush gets
deformed.
The robot won't drive on to
a black floor.
Possible cause
The anti-drop sensors on the
bottom of the robot are dirty.
Objects have been placed on
the top step of the stairs that
the robot detects and therefore
thinks it is safe to drive.
The robot is stored in a space
that is too hot or too cold.
The dust bag has not been
placed back or placed back
correctly.
The dust bag is full.
The quiet mode or do not
disturb setting has been
activated in the app.
The Auto-Empty station inlet is
blocked.
Detergent has been added to
the water tank, causing the
robot to be slippery.
The filter has not been placed
back or has not been placed
back correctly.
Hairs are stuck in the main
brush.
Other obstacles are stuck in the
brushes.
The main brush was not placed
back correctly.
Something may have gotten
stuck in the side brush.
The robot thinks a pitch black
floor is a falling hazard - the
cliff detection is activated.
Solution
Clean the anti-drop sensors on the bottom
of the robot.
Remove the any objects that are placed on
the top step of the stars.
Charge and store the robot at a
temperature between 8 °C and 35 °C.
Place a dust bag correctly in the Auto-
Empty station.
Place an empty dust bag in the Auto-Empty
station.
De-select the quiet mode or do not disturb
in the app.
Clean the Auto-Empty station inlet.
Never add detergent to the water tank
again. Clean the robot and its wheels,
including a thorough rinse of the water
tank.
Check if filter is placed back correctly.
Remove hairs with the brush cleaning tool
provided with the robot.
Remove other obstacles from the brushes.
Remove the main brush and reassemble it.
When main brush is not placed back
correctly: reassemble correctly the square
shaft into the square hole.
Put brush in hot water for a while and let it
dry.
Purchase a new side brush via de app or on
www.philips.com/myrobot7000
Make sure lights are switched on in the
room with pitch black flooring.
