Steady Scale
The following troubleshooting table applies to the Steady Scale.
Problem
Reason
Err. appears on the
You stepped off the Scale too
display
soon.
Err.1 or
The Scale display is not
Err.2 or
connected to the Scale
Err.6 appears on the
or there is a problem with the
display
Scale
Err.3 appears on the
You moved the scale
display
immediately after stepping off.
Err.4 appears on the
You moved during the weight
display
measurement.
Err.5 appears on the
The Scale was unable to read
display
the measurement.
Err.6 appears on the
You did not step off the Scale
display
when prompted.
Stand Still light
The Scale's batteries are low.
blinks when you stand
on the Scale.
Stand Still light
The Scale's batteries are low.
blinks and there is no
voice prompt when
you stand on the
Scale and it is not set
to 0.
Step Off light
The Scale display is not
flashes slowly
connected to the Scale.
Troubleshooting Tables
Possible Solutions
Take your weight again and wait for the Step
Off light and voice prompts before stepping
off the Scale.
Check the connection of the display to the
Scale.
If this does not resolve the problem, contact
your healthcare provider.
Take your weight again and wait for the Step
Off light and voice prompt before stepping off
the Scale and do not touch the Scale.
Take your weight again and remain still
during the measurement.
Use a regular scale to see if your weight
exceeded 365 lbs (166 Kg)
Take your weight again and when the Step
Off light and voice prompt occur, step off the
Scale.
Replace all 4 batters in the Scale as described
in Chapter.3
Replace all 4 batters in the Scale as described
in Chapter.3
- Check the cord connection between the
platform and the display
- Unplug and replug the cord until it snaps
into place
Troubleshooting
4-9