Warranty, Liability, Repair Service; Warranty; Liability - STORZ & BICKEL HYBRID Volcano Modo De Empleo

11. WA R R A N T Y, L I A B I L I T Y, R E PA I R S E R V I C E

11.1. Warranty

Storz & Bickel GmbH and Storz &
Bickel America Inc., as the seller, here-
by guarantee the customer, that the
product will be free from defects in
accordance with the specifications of
German law, and pursuant to our Gen-
eral Terms and Conditions (GTC), upon
which the purchasing agreement are
based. In addition, we guarantee that
our product VOLCANO HYBRID will be
free from defects for a period of three
years. Of course, Storz & Bickel will
only be subject to a warranty obliga-
tion if the customer has purchased
the products directly from us. If prod-
ucts are purchased from third parties,
warranty claims may only be assert-
ed against these third parties, and
Storz & Bickel cannot provide any infor-
mation on the content of such claims.
In clarification, we would like to note
once again, that the warranty extends
only to correcting such initial defects
that exist despite proper handling of the
product in consideration of this Instruc-
tions for Use and further information
provided to users. Normal wear or tear
to the products is not considered a de-
fect under warranty law. If the customer
has commissioned third parties with
completing maintenance or repair of the
product, or if the customer uses exter-
nal products, Storz & Bickel's warranty
obligations will only exist if the custom-
er can prove that the defect was not
caused by use of the external service or
external product.
Storz & Bickel will decide at its own
discretion whether to correct a defect
covered by warranty law through repair
or by delivering a new product to the
customer.
Any warranty claims must be directed
to Storz & Bickel GmbH, In Grubenäck-
er 5-9, 78532 Tuttlingen. American
and Canadian customers should di-
rect warranty claims to Storz & Bickel
America Inc., 1078 60th Street, Suite
A, Oakland, CA 94608. Please send the
complete defective item to us, not dis-
assembled, with invoice. Please use
external packaging that would prevent
any damage during transportation.
In order to avoid misunderstandings,
we would like to note that all infor-
mation on our products provided in
this Instructions for Use or elsewhere
does not represent any guarantee of
features or durability, unless we have
expressly referred to a guarantee for
such features or durability.

11.2. Liability

Storz & Bickel shall be liable for any
damages caused to the customer by
our products in accordance with Ger-
man law and pursuant to our GTC. Un-
der said provisions, we are only liable
for damages caused by intentional ac-
tion or gross negligence, unless such
damages involve death, personal inju-
ry, or injury to health, or if the injury is
related to a cardinal contractual obliga-
tion. In such cases, we will also be liable
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