Idiomas disponibles
Idiomas disponibles
Indications
-
Missing SIM Card
•
A negative tone sounds.
•
The red LED blinks.
2.5.2
No Connection to the Device Management Server
Indications
The radio display shows Error 0824
•
The radio status bar shows good Wi-Fi and
Cellular Network Strength icons:
-
Cellular Network Strength.
-
Wi-Fi Network Strength.
•
On the WAVE PTX Portal, the CELL PLAN
column shows Activated and the CON-
NECTED column shows No.
NOTE: Only applies to radios with
a built-in SIM card.
2.5.3
No Connection to the WAVE PTX Server
Indications
The radio display shows one of the follow-
ing service codes:
•
Error 0620
•
Error 0621
•
The radio status bar shows good Wi-Fi and
Cellular Network Strength icons:
-
Wi-Fi Network Strength.
-
Cellular Network Strength.
•
On the WAVE PTX Portal, the CELL PLAN
column shows Activated and the CON-
NECTED column shows Yes.
NOTE: Only applies to radios with
a built-in SIM card.
Resolutions
Resolutions
•
If connecting through Wi-Fi, verify if internet
connection of the Access Point is good.
•
Verify that a firewall is not blocking Internet
access.
NOTE: The WiFi MAC Address is
displayed in the Device Info page
or the Info screen in Test Mode.
•
Verify that a firewall is not blocking access to
the destination port TCP 8883.
Resolutions
On the WAVE PTX Portal, verify the device
name appears in the Users page and STATUS
column shows Active. If the STATUS column
shows Disabled, you must reactivate the user's
status.
Perform the following actions to reactivate disa-
bled users:
1 Select the disabled users in the Users page.
2 In then Actions menu, click Activate.
3 Click OK.
Verify the selected users return to Active sta-
tus.
Click the Reactivate link from the Activation
Code column to re-initialize the WAVE PTX ac-
count.
MN009548A01-AA
Chapter 2 : Troubleshooting
11
