Bioventus EXOGEN Guia Del Usuario página 23

Troubleshooting
EXOGEN will alert you if something is not working properly. EXOGEN will beep and display an alert screen. See the table below for examples of alerts and what
to do if you get an alert. Any serious incident that has occurred in relation to the device should be reported to the manufacturer and the Competent Authority of
the Member State in which the user and/or patient is established.
Alerts What does this mean?
Gel Error:
The countdown timer stops, EXOGEN beeps and displays the
yellow "Add Gel" screen.
There is not enough gel on the transducer.
Add Gel
Low Battery:
You are not able to start treatment or view history.
EXOGEN beeps and displays the yellow "Low Battery" screen.
The battery level is very low. You must charge EXOGEN.
Low Battery
Contact Customer Service:
EXOGEN beeps and displays the yellow
"Contact Customer Service" screen with
a numerical code beneath the symbol.
EXOGEN has detected that it is not working properly.
Contact
Customer Service
No Remaining Treatments:
EXOGEN beeps and displays the yellow "No Remaining
Treatments" screen.
EXOGEN has reached the 343 treatment level or the end
of its expected life.
No Remaining
Treatments
Problems What does this mean?
Blank screen, EXOGEN The battery may be completely discharged or the
EXOGEN device has malfunctioned.
does not turn on.
The battery area on The battery or charger is malfunctioning.
EXOGEN or the battery
charger gets excessively
warm.
What should I do?
Add more gel to the transducer. See "Add Gel and Place
Transducer" on page 8.
After you add more gel, place the transducer back over
the fracture using the strap or cast port. EXOGEN will stop
beeping and the countdown timer will restart. If EXOGEN
still beeps and the "Add Gel" screen remains, add more gel.
Plug EXOGEN into a power source with the provided charger.
You may charge EXOGEN and treat at the same time.
See "Charging EXOGEN" on page 5.
Call Customer Service at 1-800-836-4080. Do not try to fix
EXOGEN yourself.
If you are still being instructed by your doctor to treat
your fracture with EXOGEN, call Customer Service at
1-800-836-4080 for instructions.
What should I do?
Plug in charger to EXOGEN and fully charge your battery. If
EXOGEN still does not respond, contact Customer Service at
1-800-836-4080.
Stop using EXOGEN and contact Customer Service at
1-800-836-4080.
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