Troubleshooting
The receiver collar is not
beeping or correcting.
The receiver collar is
beeping, but my pet is not
responding to the static
stimulation.
The receiver collar has
to be held on top of the
boundary wire to activate.
The receiver collar activates
inside the house.
I have an inconsistent
signal.
• Charge the receiver collar.
• Make sure the transmitter LCD screen is on and that the wire break warning alarm is not sounding. If
the wire break warning alarm is sounding, perform the System test.
• Test the receiver collar by walking toward the boundary wire. If the receiver collar beeps or the
stimulation level lights flash, adjust the fit of the receiver collar.
• Trim your pet's fur where the contact points touch the neck and/or switch to the longer contact points.
The contact points must be in contact with pet's skin.
• Increase the static stimulation level.
• Repeat the training steps to reinforce training.
• Charge the receiver collar.
• Increase the boundary distance setting to increase the distance from the boundary wire that the
receiver collar activates.
• If using a double loop layout, make sure the boundary wires are at last 1.5 metres apart.
• If none of the above steps are effective, perform the System test.
• Make sure the transmitter is still set to the boundary distance you established when you tested the
fence system.
• Make sure the boundary wire crosses any underground wiring and cables at a 90-degree angle.
• Make sure the boundary wire is not running within 4.5 metres of the house. The signal can transmit
through the walls of the house.
• Make sure the boundary wires are twisted between the boundary and the transmitter.
• Make sure the fence transmitter is at least 1 metre from large metal objects or appliances.
• Make sure the boundary wire corners are rounded with a minimum 1-metre radius.
• Make sure your boundary wire is not running parallel to or within 3 metres of electrical wires,
telephone wires, television or antenna cables, or satellite dishes.
• Make sure your boundary wire is not within 3 metres of a neighbouring boundary for a containment
system or robotic lawn mower. If a neighbouring boundary may be causing an inconsistent signal,
move your boundary wire farther away.
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