EVBOX Elvi Manual Del Usuario página 13

4. Troubleshooting
Problem Possible cause
LED ring •
lights up •
yellow •
constantly
Red LED •
starts flashing
immediately
after the card is
held against the •
reader
Vehicle is on a timer
Vehicle is fully charged
Grounding resistance
is too high (with spe-
cific vehicles,
this must be
< 50 Ohm)
Charge card is not
authorized for
charging at this
charging station
There is no
communication
with the
mobile app for station
management
Solution
• Check that the charging cable
plug is inserted into EVBox Elvi
properly (check by user).
• Change the setting of the timer in
the vehicle (check by user).
• Replace the charging cable
(user-serviceable).
• Check that the ground resistance
is correct (grounding
measurement by electrician).
• Check that the charge card is
registered correctly (check by
user).
• Check the settings of your
charging station in the
mobile app for station
management and/or backend
portal account as provided by the
operator or service provider for
this product. For further details,
contact your operator or service
provider.
• Check that there is proper Wi-Fi
reception where EVBox Elvi is
installed (check by user).
• Reboot your Wi-Fi network first.
Then reboot EVBox Elvi, and
check the Wi-Fi reception (check
by user).
• Check in the mobile app for
station management that your Wi-
Fi network is properly connected
to EVBox Elvi.
Reconnect again.
(check by user)
• If your EVBox Elvi is equipped
with the optional UMTS module,
check that EVBox Elvi is in contact
with the local cellular network
and that it has proper reception.
(check by charging point operator)
EN
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