Warranty; Limited Warranty; To Obtain Parts And Service; Return Authorization - Stryker SofCare Manual De Operación Y Mantenimiento

LIMITED WARRANTY

Stryker Medical Division, a division of Stryker Corporation, warrants to the original purchaser SofCare Powered Support
Surface to be free from defects in material and workmanship for a period of two (2) years for the support surface assembly
and the control unit after date of delivery under normal use*. Stryker's obligation under this warranty is expressly limited
to supplying replacement parts and labor for, or replacing, at this option, any product which is, in the sole discretion
of Stryker, found to be effective. If requested by Stryker, products or parts for which a warranty claim is made shall be
returned repaid to the factory. Any improper use or any alteration or repair by others in such manner as in Stryker's
judgment affects the product materially and adversely shall void this warranty. Any repair of Stryker products using parts
not provided or authorized by Stryker shall void this warranty. No employee or representative of Stryker is authorized to
change this warranty in any way.
CONDITIONS AND LIMITATIONS
Stryker Medical's SofCare Powered Support Surface is designed for an expected service life as listed below under
normal use conditions, and with appropriate periodic maintenance as described in the operations/maintenance manual
for each device.
This statement constitutes Stryker's entire warranty with respect to the aforesaid equipment. Stryker makes no other
warranty or representation, either expressed or implied, except as set forth herein. There is no warranty of
merchantability and there are no warranties of fitness for any particular purpose. In no event shall Stryker be
liable here under for incidental or consequential damages arising from or in any manner related to sales or use of
any such equipment. This warranty does not extend to, nor cover:
• Normal wear and tear; or
• Damage or product failure due to causes beyond Stryker's control such as, but not limited to abuse, theft, fire,
flood, wind , lightning, freezing, clogging of mattress pores due to tobacco smoke, unusual atmosphere conditions,
material degradation due to exposure to moisture; or
• Damage to support surface or support surface handles through the use of the support surface for patient transfer
or transport.
* Normal use is defined as normal hospital or facility usage. Damages arising from abnormal use such as those caused
by needle punctures, burns, chemicals, negligent use or improper care or improper cleaning or staining resulting from
it are exempt from warranty coverage.

TO OBTAIN PARTS AND SERVICE

Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives. These
representatives are factory trained, available locally, and carry a substantial spare parts inventory to minimize repair time.
Simply call your local representative or call Stryker Customer Service USA at 1-800-327-0770.

RETURN AUTHORIZATION

Merchandise cannot be returned without approval from the Stryker Customer Service Department. An authorization
number will be provided which must be printed on the returned merchandise. Stryker reserves the right to charge
shipping and restocking fees on return merchandise. Special, modified, or discontinued items not subject to return.

DAMAGED MERCHANDISE

ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifth (15) days of
receipt of merchandise. Do not accept damaged shipments unless such damage is noted on the delivery receipt
at the time of receipt. Upon prompt notification, Stryker will file a freight claim with the appropriate carrier for damages
incurred. Claim will be limited in amount to the actual replacement cost. In the event that this information is not received
by Stryker within the fifteen (15) day period following the delivery of the merchandise, or the damage was not noted on
the delivery receipt at the time of receipt, the customer will be responsible for payment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.

INTERNATIONAL WARRANTY CLAUSE

This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact your local
Stryker Medical representative for extra information.
Return To Table of Contents
20

Warranty

476005-5210 V1.6 www.stryker.com