Troubleshooting - Empi Phoenix Manual De Usuario

8. Troubleshooting

If an error screen appears while you are using the device, write down the error code displayed and
contact DJO Global Repair Department. You can find the different contact possibilities under
www.DJOGlobal.eu
Problem Possible cause
Batteries
Device not answering
The stimulator is
not working
Low batteries
Bad connection
Lead wire or
electrode defective
Battery
Display does not
come on
Battery contact failure
Electrodes dried out
Weak stimulation
with fresh batteries
Electrode placement
Poor electrode
contact
Stimulation stops
Damaged or worn
with fresh batteries
electrodes or lead
wires
Stimulation
weakens within
This is a normal body
minutes of starting
adaptive process
treatment with
fresh batteries
24
A. Make sure the batteries are properly installed. (Check polarity markings).
B. Make sure the battery contacts are clean.
If the device is ON, but does not respond to pressing the key pad buttons:
A. Detach all patient lead wires from the device;
B. Remove batteries from the device;
C. Wait 10 seconds;
D. Re-insert batteries and resume treatment.
If the Low Battery Indicator is visible, replace both batteries.
If the device is on, the intensity bar graphs and controls are on, and you feel
no stimulation, check and verify the connection of lead wires and electrodes.
If the device appears to be functioning, and there is no stimulation, replace
the lead wires and/or electrodes.
A. Try fresh batteries.
B. Ensure batteries are inserted correctly. See instructions for proper
placement.
A. Check contacts are in place.
B. Check contacts are not broken.
C. Check contacts are not pushed in. They should make contact when
battery is inserted.
Replace electrodes.
Make the electrodes at least 5 cm apart.
Reapply electrodes, secure firmly. Electrodes must be a minimum
of 5 cm apart.
Replace.
Increase the amplitude (intensity).
Solution
Phoenix User's Manual