Frequently-asked questions and
answers (FAQ)
Using the appliance
Why can't I switch on the cooktop and why is the child lock symbol lit?
The child lock is activated. Place the twist knob on the twistpad.
You can find information about this function in section ~ "Child lock"
Why can I hear an audible signal?
Remove any liquid or food remains from the control panel. Remove any objects from the control panel.
You can find instructions on how to deactivate the audible signal in the section on ~ "Basic settings"
Noises
Why I can hear noises while I'm cooking?
Noises may be generated while using the cooktop depending on the base material of the cookware. These noises are a
normal part of induction technology. They do not indicate a defect.
Possible noises:
A low humming noise like the one a transformer makes:
Occurs when cooking at a high heat setting. The noise disappears or becomes quieter when the heat setting is
reduced.
Low whistling noise:
Occurs when the cookware is empty. This noise disappears when water or food is added to the cookware.
Crackling:
Occurs when using cookware made from different layers of material or when using cookware of different sizes and dif-
ferent materials at the same time. The volume of the noise can vary depending on the quantity of food being cooked or
the cooking method.
High-pitched whistling noises:
Can occur when two elements are used on the highest heat setting at the same time. The whistling noises disappear or
become quieter when the heat setting is reduced.
Fan noise:
The cooktop is equipped with a fan that switches on automatically at high temperatures. The fan may continue to run
even after you have switched off the cooktop if the temperature detected is still too high.
Cookware
Which types of cookware can be used with an induction cooktop?
You can find information on which types of cookware can be used with an induction cooktop in section .
Why is the element not heating up and why is the heat setting flashing?
The element on which the cookware is standing is not switched on.
Check that you have switched on the element where the cookware is.
The cookware is too small for the element that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the element that best corresponds to its
size. You can find information on the type, size and positioning of the cookware in the sections on , and
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