Idiomas disponibles
Idiomas disponibles
WHAT DOES THE WARRANTY COVER?
The warranty covers normal use of the product. It
therefore covers any faults that can be attributed to
the materials and manufacturing defects.
The warranty does not cover:
• Defects arising from not following transport and/or
storage and/or installation instructions.
• Abnormal or non compliant use of products; in this
respect, the Vendor encourages users to read the
user instructions provided with the products very
carefully.
• Routine
sharpening, cleaning, etc.) are not included in the
sales warranty.
• Use of a non compliant maintenance product,
please refer to the product instructions.
• Replacement of consumables (batteries, light bulbs,
fuses, shower hoses, mixer taps, saw blades, etc.).
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• The parts of certain products that are subject to
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normal wear associated with use (such as scissors,
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carbon, files, hand saws, etc.).
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• Damage due to intervention by a non-approved
repair technician.
• Damage resulting from a cause external to the
device (such as accident, impact, lightning, current
fluctuation, etc.).
• Any material that cannot be identified because its
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nameplate is missing, damaged or illegible.
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In the event of the repair not being included in the
or
warranty, a quote can be drawn up; refusing the
be
quote might lead to the Customer being charged for
appraisal fees. If the quote is agreed, a cheque made
out to the Vendor, corresponding to the amount of
the quote, should be sent to the Vendor.
In the event of abusive warranty application requests,
the vendor reserves the right to invoice processing
costs to the Purchaser.
HOW CAN I MAKE A WARRANTY CLAIM?
On presentation of proof of purchase (original till
receipt or original invoice), the shop will send the
Customer request to the after-sales service, for
repair, exchange or another solution (on condition
that the case is accepted after checking the cause
of damage).
In compliance with article L.217-16 of the Consumer
Code, when the Customer requests reconditioning
covered by the warranty from the Vendor, during
the commercial warranty given when purchasing or
repairing a product, any downtime period of at least
seven days is added to the duration of the remaining
warranty. This period is counted from the Customer's
request for assistance or when the item in question is
made available for repair, if the latter occurs after the
request for assistance.
maintenance
operations
REMINDER
Article L.217-4 of the Consumer Code:
The vendor shall deliver an item that complies with
the contract and shall be liable for any compliance
defects that might exist when the item is handed
over.
The vendor shall also be liable for compliance defects
resulting from packaging, assembly instructions
or installation if the vendor was responsible for
installation under the contract or it was carried out
under its responsibility.
1. If it is suitable for the normal use expected for a
(drainage,
similar item and, as applicable:
• if it corresponds to the description given by the
vendor and has the qualities that the vendor
presented to the purchaser in the form of a sample
or model;
• if it presents the qualities that a purchaser can
legitimately expect in view of public declarations
made by the vendor, by the manufacturer or by its
representative, particularly in the advertising or the
labelling;
2. Or if it presents the characteristics defined by
mutual agreement by the parties or is suitable for any
special use required by the purchaser, which was
brought to the attention of the vendor and which the
vendor accepted.
Article L.217-12 of the Consumer Code:
Actions resulting from a compliance defect are time-
barred two years after the item is handed over.
Article L.217-16 of the Consumer Code:
When
the
covered by the warranty from the vendor, during
the commercial warranty given when purchasing or
repairing an item, any downtime period of at least
seven days is added to the duration of the remaining
warranty.
This period counts from the purchaser's request for
assistance or when the item in question is made
available for repair, if the latter occurs after the
request for assistance.
Article 1641 of the Civil Code: The vendor is bound
by the warranty concerning hidden defects in
the item sold that would make it unsuitable for its
intended use, or that reduce this use so much that
the purchaser would not have bought it, or would
have paid a lower price, if they had been aware of
the defect.
Article 1648 of the Civil Code, paragraph 1: Legal
action resulting from unacceptable defects must be
brought by the purchaser within two years from the
discovery of the defect.
purchaser
requests
reconditioning
GB
