Warranty; Limited Warranty; To Obtain Parts And Service; Return Authorization - Stryker EPIC II 2031 Manual Del Usuario

Warranty

Limited Warranty

Stryker Medical Division, a division of Stryker Corporation, warrants to the original purchaser the 2031 Epic II Critical
®
Care Bed to be free from defects in material and workmanship for a period of One (1) years after date of delivery.
Stryker's obligation under this warranty is expressly limited to supplying replacement parts and labor for, or replacing,
at its option, any product which is, in the sole discretion of Stryker, found to be defective. If requested by Stryker,
products or parts for which a warranty claim is made shall be returned prepaid to the factory. Any improper use or
any alteration or repair by others in such manner as in Stryker's judgment affects the product materially and adversely
shall void this warranty. Any repair of Stryker products using parts not provided or authorized by Stryker shall void this
warranty. No employee or representative of Stryker is authorized to change this warranty in any way.
Stryker Medical Bed products are designed for a 15 year expected service life under normal use, conditions, and with
appropriate periodic maintenance as described in the maintenance manual for each device. Stryker warrants to the
original purchaser that the welds on its Bed products will be free from structural defects for the expected 15 year life
of the Bed product as long as the original purchaser owns the product.
This statement constitutes Stryker's entire warranty with respect to the aforesaid equipment. Stryker makes no
other warranty or representation, either expressed or implied, except as set forth herein. There is no warranty
of merchantability and there are no warranties of fitness for any particular purpose. In no event shall Stryker be
liable here under for incidental or consequential damages arising from or in any manner related to sales or use of
any such equipment.

To Obtain Parts and Service

Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives. These
representatives are factory trained, available locally, and carry a substantial spare parts inventory to minimize
repair time. Simply call your local representative, or call Stryker Customer Service USA at 1-800-327−0770,
Canada 1-888-233-6888.

Return Authorization

Merchandise cannot be returned without approval from the Stryker Customer Service Department. An authorization
number will be provided which must be printed on the returned merchandise. Stryker reserves the right to charge
shipping and restocking fees on returned items. Special, modified, or discontinued, items not subject to return.

Damaged Merchandise

ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15) days of
receipt of merchandise. Do not accept damaged shipments unless such damage is noted on the delivery receipt at
the time of receipt. Upon prompt notification, Stryker will file a freight claim with the appropriate carrier for damages
incurred. Claim will be limited in amount to the actual replacement cost. In the event that this information is not received
by Stryker within the fifteen (15) day period following the delivery of the merchandise, or the damage was not noted on
the delivery receipt at the time of receipt, the customer will be responsible for payment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.

International Warranty Clause

This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact your local
Stryker Medical representative for additional information.
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