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Problem
I experience pain when I
use the breast pump.
The breast pump does
not switch on while it is
connected to power
outlet.
The breast pump does
not switch on (indicator
lights do not go on).
The breast pump is not
charging.
Charging the breast
pump takes a very long
time.
I do not feel any
suction/the suction level
is too low.
Solution
Choose a suction level that is comfortable for you.
-
-
Check if the silicone diaphragm is not damaged (does not have small
cracks, holes etc.).
-
Make sure that your nipple is placed in the center of the cushion.
-
If the pain persists, stop using the breast pump and consult your
healthcare professional.
-
Only use the adapter supplied.
-
Make sure that the adapter has been inserted correctly into the power
outlet and that the small plug has been inserted correctly into the
motor unit.
-
Connect the adapter to another power outlet. Then press and hold
the on/off button to check if the breast pump can be switched on.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
-
Make sure that the battery is charged (see 'Charging the breast pump')
or connect the breast pump to the power outlet.
-
Only use the adapter supplied.
-
Make sure that the adapter has been inserted correctly into the power
outlet and that the small plug has been inserted correctly into the
motor unit.
-
The breast pump is too cold or too hot for charging. Let the breast
pump acclimatize to room temperature for 30 minutes.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
-
Only use the adapter supplied.
-
Make sure that the adapter has been inserted correctly into the power
outlet and that the small plug has been inserted correctly into the
motor unit.
-
The breast pump is too cold or too hot. It is recommended to charge
the breast pump at room temperature.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support.
-
If possible, try a higher suction level.
-
Check if the silicone diaphragm is assembled correctly (see
'Assembling the breast pump').
-
Check if the white valve is not damaged and assembled correctly (see
'Assembling the breast pump').
-
Check if the other parts of breast pump are intact and assembled
correctly (see 'Assembling the breast pump').
-
Make sure that the pump is positioned correctly on the breast to allow
a seal between breast pump and breast.
-
If you still do not feel any suction, please contact the Consumer Care
Center via www.philips.com/support.
