30. Troubleshooting
If the device stops working properly, please refer to the troubleshooting table
shown below to see if you can resolve the problem yourself.
Never attempt to repair the device yourself. If a repair is necessary, please contact
our Service Centre or a suitable authorised repair workshop.
Fault
The remote control is not
working.
No sound
364
Possible cause
Are the batteries
inserted correctly?
Are you more than 7 m
away from the radio?
Is the route from the
remote control to the
infrared sensor clear?
Is the remote control
aligned with the sensor?
The current volume is set
too low.
The mute setting is
activated.
When the device is
connected via AUX/LINE
IN or Bluetooth: The
volume of the external
device is too low.
Headphones are
connected.
The sound playback
on the loudspeakers
is interrupted if
headphones are
connected.
Corrective action
Insert the batteries
correctly.
Reduce the distance.
Remove obstacle.
Align the remote control
correctly.
Increase the volume.
Switch off the mute
setting.
Increase the volume on
the external device.
Unplug the headphone
jack plug from the
headphone socket.