EVERTEC EVERPay Guia De Instalacion Y Configuración página 38

Virtual POS User Guide (Cash Only)
5. Click on the Process button (Click on the Cancel button - or ESC key - to clear the form without
processing the transaction) and a confirmation screen will appear when approved. If declined,
an alert will appear indicating the result (click on the OK button and try again).
a. Receipts will be printed automatically depending on the Receipt Printer Configuration
selected. See section 2.4 - Receipt Printer Configuration for details.
b. Click on the Reprint button to reprint a receipt. The system will ask you to reprint
customer copy, merchant copy, all receipts or to cancel this action.
c. Click on the Email button to send a copy of the customer receipt to any valid email
address. Click on the Send button to send the email or Cancel button to cancel this
action.
d. Click on the Finish button to close the Transaction Confirmation window.
Cash Void
Voiding a transaction is the reversal of a current transaction that has been authorized but not settled.
Settled transactions cannot be voided.
1. Click on the Transactions menu
2. Click on the Cash option
3. Click on the Void option
a. Some operators need manager's approval to perform this transaction. In this case, a
valid manager username and password must be entered before proceeding.
4. Enter a valid PNRef number
a. Valid PNRef number shall belong to transactions processed by the system as a cash
transaction
b. Transactions cannot be previously voided
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Figure 21 - Cash void
This manual can be updated periodically in order to reflect software changes or improvements.
Please verify the Virtual POS site for the latest version.
Date: June 1, 2011 – Version 1.3