CUSTOMER TECH SUPPORT
DO NOT RETURN TO THE RETAILER
assembly or if parts are missing.
For fast and friendly service, please contact one of our trained customer support
technicians via phone, email or our website.
1-800-335-4348
www.matrixfitness.com
We want to know if you have a problem and we want to have an opportunity to
correct it for you.
Note: Please read the troubleshooting section before contacting Customer Tech
Support. Additional product information is available on our website.
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if you have any problems during
Matrix Fitness
1600 Landmark Drive,
Cottage Grove WI, 53527
LIMITED HOME USE WARRANTY
WEIGHT CAPACITY: 350 LBS (159 KG)
FRAME: 5 YEARS
Matrix warrants the frame against defects in workmanship and materials for the
period specified above from the date of original purchase, so long as the device
remains in the possession of the original owner. (The frame is defined as the welded
metal base of the unit and does not include any parts that can be removed.
PARTS: 3 YEARS
Matrix warrants the electronic components, finish and all original parts
for the period specified above from the date of original purchase, so
long as the device remains in the possession of the original owner.
WEAR ITEMS: 1 YEAR
Matrix warrants the wear items (pedals, seat, pedal straps, pedal clips, phone/
tablet holder) for the period specified above from the date of original purchase,
so long as the device remains in the possession of the original owner.
LABOR: 1 YEAR
Matrix shall cover the labor cost for the repair of the device for the
period specified above from the date of the original purchase, so long
as the device remains in the possession of the original owner.