installed by a qualified licensed Electrician ensuring such attachments are complete and do not affect the
fan's performance. Light fittings will often accentuate noises and vibrations, which can be traced to loose
glass or fittings and are not covered by warranty. Broken glass as supplied in the pre-packed light complete
models is not considered an item requiring a warranty service call. Notification within 48 hours of
installation is required where glasses have found to be broken on unpacking.
7. The warranty applies to actual faults which may develop. Minor running noises are not covered. All
electrical motors have some audible noise. Allow at least eight hours of operation to allow the bearings to
properly seat. The fan, especially when set on low, may feel warm to touch – this is not a fault. If excessive
heat is generated a service call may be required. Fan noises can vary due to slight power fluctuations and
mains frequency signals for off – peak-controlled appliances. These changes are most noticeable in the
quiet of night, mains frequency signals which come across as an intermittent hum (mostly at night) are out
of control of the manufacturer in these cases your electricity provider should be contacted, or an
electrician to fit a suitable noise filter.
8. Threaded components such as blade nuts can work slightly loose during normal operation. These should
be tightened regularly to ensure the fan doesn't develop operation noises. If noises do develop, check this
aspect before requesting service. This is not covered by warranty.
9. Minor variation of speed may be evident between different fans, even in the same model and is not a
product fault and not covered by warranty.
10. Blades are not covered by warranty against defect in material. The replacement of the blades is not covered
by the in home warranty service call, Notification within 48 hours of installation is required where blades
have found to be broken on unpacking, contact the retailer or their authorized agent who will send you a
new set of blades. Each blade set is balanced so it is important to replace all blades. Blades affected by
climatic conditions and by maintenance are not covered by this warranty.
This warranty applies only to Australian states and its mainland territories and New Zealand. The benefits of
this warranty are in addition to any rights offered under state or territory law.
For a warranty service, contact the warranty hotline number in this booklet and advise: the model number and
style, the nature of the fault, date and place of purchase. Service cannot be arranged without this information.
Please also not the following, prior to requesting service, please consult the Trouble-shooting checklist that is
printed in the manual
All electric motors, including fans, make some noise and may feel hot to touch – this is not a fault.
Some fans wobble more than others – even the same model.
Blades are weighed to be within tolerance to minimize wobbling. In multiple installations do not mix
blades from fans.
Fanlights can rattle and are not covered by warranty.
Finish to the fan, including blades and light complete models, are covered by 2 Years warranty.
Blade and glass replacements are not covered by in home servicing.
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