Troubleshooting; Corrective Action - Pleasant Hearth GLF-5002-50 Manual De Instrucciones

TROUBLESHOOTING

If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:30 a .m . – 4:30 p .m . CST, Monday – Friday .
PROBLEM
Heater does
not operate .
Power light is ON
but the flame effect
is not visible .
Heater is not
operating .
Excessive noise
when the heater
is operating .
POSSIBLE CAUSE
1 . The heater is not
plugged in .
2 . A circuit breaker is tripped
or a fuse blown .
3 . Defective ON/OFF switch .
4 . Loose wiring .
1 . Incorrect operation .
2 . Loose light bulb(s) .
3 . Burnt out light bulb(s) .
1 . Incorrect operation .
2 . Defective heater switch .
3 . Defective heater assembly .
4 . Loose wiring .
5 . Dirty or clogged vents .
6. The thermostat is satisfied.
1 . Defective fan .
2 . Defective heater assembly .
3 . Dirt/dust on fan .

CORRECTIVE ACTION

1 . Make sure the heater is plugged in
to a standard 120V outlet .
2 . Check additional appliances on the
circuit; ideally the heater should be on
a dedicated 15 Amp circuit .
3 . Call customer service .
4 . Call customer service .
1 . Refer to operating instructions .
2 . Tighten light bulb(s) .
3 . Replace light bulb(s) .
1 . Refer to operating instructions .
2 . Call customer service .
3 . Call customer service .
4 . Call customer service .
5 . Unplug the unit . Clear vent area of dust
and debris . Wait ten minutes, plug the
unit in again and turn on the heater .
6 . Adjust thermostat clockwise to make
room warmer .
1 . Call customer service .
2 . Call customer service .
3 . Refer to maintenance section .
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