Troubleshooting; Corrective Action - Pleasant Hearth Merlot COMPACT Manual Del Usuario

troUBleSHootiNG

If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:30 a.m. – 4:30 p.m. CST, Monday – Friday.
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Fireplace does
not operate.
Power light is ON
but the flame effect
is not visible.
Heater is not
operating.
Excessive noise
when the heater
is operating.
poSSiBle CaUSe
1. The fireplace is not
plugged in.
2. A circuit breaker is tripped
or a fuse blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. Loose light bulb(s).
3. Burnt out light bulb(s).
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
5. Dirty or clogged vents.
1. Defective fan.
2. Defective heater assembly.

CorreCtiVe aCtioN

1. Make sure the fireplace is plugged in
to a standard 120V outlet.
2. Check additional appliances on the
circuit; ideally the fireplace should be
on a dedicated 15 Amp circuit.
3. Call customer service.
4. Call customer service.
1. Refer to operating instructions.
2. Tighten light bulb(s).
3. Replace light bulb(s).
1. Refer to operating instructions.
2. Call customer service.
3. Call customer service.
4. Call customer service.
5. Unplug the unit. Clear vent area of dust
and debris. Wait ten minutes, plug the
unit in again and turn on the heater.
1. Call customer service.
2. Call customer service.
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