Troubleshooting - Pleasant Hearth 28-700-713 Manual Del Usuario

TROUBLESHOOTING

If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:30 a.m. – 4:30 p.m., CST, Monday – Friday.
PROBLEM
Fireplace does
not operate; the
ON/OFF power
light on the control
panel is not lit.
Power light is ON
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is not bright/visible.
Power light is ON
but the ember bed
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Excessive noise
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ON but the heater
OFF.
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operating.
Excessive noise
when the heater
is operating.
POSSIBLE CAUSE
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plugged in.
2. A circuit breaker is tripped
or a fuse blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. LED strip not functioning.
3. Loose wiring.
1. LED strip not functioning.
2. Loose wiring.
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shaft rubbing against
housing.
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shaft motor.
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
5. Dirty or clogged sliding door.
1. Dirty or clogged blower.
2. Defective heater assembly.
CORRECTIVE ACTION
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2. Check additional appliances on the
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on a dedicated 15 Amp circuit.
3. Call customer service.
4. Call customer service.
1. Refer to operating instructions.
2. Call customer service.
3. Call customer service.
1. Call customer service.
2. Call customer service.
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to servicing.
2. Call customer service.
1. Refer to operating instructions.
2. Call customer service.
3. Call customer service.
4. Call customer service.
5. Unplug the unit. Clear door area of dust
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unit in again and turn on the heater.
1. Refer to Maintenance of Motors in
Care and Maintenance.
2. Call customer service.
15