Solución De Problemas - Motorola SURFboard Guia Del Usuario

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If the solutions listed here do not solve your problem, contact your service provider. You may have to reset the SVG1202 gateway configuration
to its original factory settings if the gateway is not functioning properly.
Note: Pressing RESET on the rear panel will restore the default settings. You will lose your custom configuration settings, including Note: Pressing RESET on the rear panel will restore the default settings. You will lose your custom configuration settings, including
Parental Control, Firewall and Advanced settings.
Solutions
GATEWAY PROBLEM
Power Icon is OFF
Cannot Send or Receive Data
Wireless client(s) cannot send
or receive data
SVG1202 Wireless Voice Gateway • User Guide
Table 1 – Troubleshooting Solutions
POSSIBLE SOLUTION
Check the cable connections to the gateway and electrical outlet. Check that the
electrical outlet is working. Is the outlet controlled by a light switch?
On the front panel, note the status of the icons and refer to On the front panel, note the status of the icons and refer to On the front panel, note the status of the icons and refer to
identify the error.
If you have cable television, check your television to ensure your cable service is operating
properly.
Check the coaxial cable connection at the gateway and cable outlet. Hand tighten, if
necessary.
Check the IP address. Follow the steps for verifying the IP address for your operating system in
Verifying Your IP Address in Windows 7 or Vista Verifying Your IP Address in Windows 7 or Vista
Verifying Your IP Address in Windows XP Verifying Your IP Address in Windows XP
address.
Check that the Ethernet cable is properly connected to the gateway and the computer.
If a device is connected via the Ethernet port, check that the ONLINE icon is ON to verify
connectivity.
Call your service provider for further assistance.
Perform the first four checks in "Cannot send or receive data." Check the Security Mode setting
on the Wireless Primary Network Page: If you enabled WPA and configured a passphrase on
the gateway, be sure each affected wireless client has the identical passphrase. If this does not
solve the problem, check whether the wireless client supports WPA. If you enabled WEP and
configured a key on the gateway, be sure each affected wireless client has the identical WEP
key. If this does not solve the problem, check whether the client's wireless adapter supports the
type of WEP key configured on the gateway.
To temporarily eliminate the Security Mode as a potential issue, disable security.
After resolving your problem, be sure to re-enable wireless security. On the Wireless Access
Control Page, be sure the MAC address for each affected wireless client is correctly listed.
Troubleshooting
Front Panel Icons and Error Conditions Front Panel Icons and Error Conditions Front Panel Icons and Error Conditions
or or
. Call your service provider if you need an IP . Call your service provider if you need an IP
B
to to to
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