What Should Be Completed During A Service; What Happens If A Fault Is Found; Who Should Carry Out The Service; Frequency Of Service - Sunrise Medical Zippie Neptune Manual De Usuario

25.0 Servicing by Approved Dealer

What should be completed during a service?

A service is a comprehensive combination of inspection, maintenance and repair or replacement of worn, faulty or missing
components. The growth and any changes of the occupants needs since the original assessment is taken into account when
performing the service. This is in contrast to general maintenance (opposite), where only straightforward checks, inspections and
adjustments take place and primary services are planned.

What happens if a fault is found?

If any faults are found that could prove to be a risk to either the user or the operator then all use of the equipment should be ceased
immediately until the product has been repaired.

Who should carry out the service?

It is stressed that only a Sunrise Medical approved repairer or a person with competent training of a Class 1 medical device should
carry out this work.
Any modifications must not be carried out without prior agreement of Sunrise Medical Seating Solutions Ltd. It must be understood that
unauthorised modifications may pose a risk to users and attendants. Unauthorised modifications will also invalidate the warranty.
Any new parts required should be genuine Sunrise Medical Seating Solutions Ltd. approved parts, fitted to Sunrise Medical
specifications.

Frequency of Service

Sunrise Medical recommend that a service of this product is completed once every 6 months as a minimum. However, the frequency of
inspection and service must be altered depending upon the severity of use. If the system is used in any of the following ways then the
use could be said to be fairly heavy and constant. Therefore we would recommend the service interval be reduced to once every three
months;
• Daily for around 8 to 10 hours.
• Weekly for at least 6 days out of 7.
• Monthly for at least 11 months a year.
• By an active user or somebody who is very active voluntarily or involuntarily.
• By a user who is above 80% of the maximum user weight recommended.
• Transported in a moving vehicle twice or more in a day.
CAUTION!
If the usage exceeds the amount highlighted above it is possible that services every six weeks or less might be needed.

How To Book A Service

Sunrise Medical have specified technicians trained to service our products. If you would like Sunrise Medical to service your chair or
for further information please contact us on 01733 405830.
Alternatively, contact the person who issued you with the product.
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