Troubleshooting - Amway eSpring Manual Del Propietário

T R O U B L ES H O OTI NG
CONCERN
Water leaks at Diverter.
Water leaks at Diverter pin.
Water flows simultaneously from treated
and untreated ports on Diverter.
Water leakage around the connections at
supply connector with flow controller.
Water leaks at tubing connection to faucet. Damaged connection.
Water leaks continuously from end
of spout.
Water leaks at spout to faucet
body connection
Water leakage around the tubing con-
nections at Supply Connector with flow
controller, the faucet connector, and the
Pressure Regulator.
Water leaking at threaded connection or
body of Pressure Regulator.
Water leakage around tubing connections
on Bracket.
Water leaking from Bracket. Retaining
Ring or Base.
Water leaking at NON-eSpring faucet or
dispensing device.
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For more detailed troubleshooting information, contact contact Customer Service:
In the United States, call 1-800-253-6500 M-F 8 AM – 12 AM and Sat. 8:30 AM – 5 PM.
In Canada, call 1-800-265-5470 M-F 8 AM – 12 AM and Sat. 8:30 AM – 5 PM.
CAUSE(S)
Tubing not pushed all the way onto barbs.
Nuts not tightened all the way.
Connections at faucet and/or adapter are loose.
Damaged internal seal.
Diverter pin not pushed in after each use.
Damaged internal seal.
Tubing end is not cut evenly.
Tubing damaged on surface.
Tubing not inserted far enough.
Damaged internal seal.
Spout is not inserted completely.
Damaged o-ring on spout.
Tubing end is not cut evenly.
Tubing damaged on surface.
Tubing not inserted far enough.
Damaged Pressure Regulator.
Tubing supports not installed (Diverter only)
Tubing cut where it was bonded. (Diverter only)
Tubing is not cut evenly or thoroughly.
Tubing damaged on surface.
Tubing not inserted far enough or not seated well
in notches on back of unit.
Bracket not pushed down on Base completely.
Retaining Ring not threaded to stop.
Debris on O-ring to Base seal.
Damaged O-ring.
Cartridge not threaded into Bracket completely.
Defective Bracket.
Damaged Cartridge.
Improper connection.
Damaged faucet/dispensing device.
SOLUTION(S)
Tubing needs to be pushed completely onto barbs and nuts hand tightened,
p. 2, Fig. 9.
Tighten all connections between faucet and Diverter. If leaks persist, contact
Customer Service, p. 2.
Contact Customer Service to order replacement Diverter, p. 12, WTI-0651.
Follow Diverter use instructions, p. 3, Fig 14A & B.
Contact Customer Service to order replacement seal.
-Remove tubing at connector locations, p. 9, Fig. 32.
-Trim and install tubes, p. 2, Fig. 11; p. 3, Fig. 13.
NOTE: If tubing is too short, contact Customer Service to order additional tubing
and union connector.
-Remove tubing, p. 9, Fig. 32.
-Mark tubing, p. 4, Fig. 18.
-Install tubing, p. 4, Fig. 21.
Contact Customer Service to replace Supply Connector, p. 11, WTI-0601.
Use web site to order replacement Faucet Kit, 10-0663.
-Remove spout, p. 4, Fig. 19.
-Inspect O-rings.
-Reinsert spout and check for leaks, p. 4, Fig. 19.
If leaking persists, contact Customer Service.
-Remove tubing at connector locations, p. 9, Fig. 32.
-Trim and install tubes, p. 2, Fig. 11; p. 3, Fig. 13.
NOTE: If tubing is too short, contact Customer Service to order additional tubing
and union connector.
-Remove tubing, p. 9, Fig. 32.
-Mark tubing, p. 5, Fig. 25.
-Install tubing, p. 5, Fig. 27.
Contact Customer Service to replace Pressure Regulator, p. 12, WTI-0430.
-Remove tubing, p. 9, Fig. 32.
-Locate and install tubing supports, p. 3, Fig. 12.
- Contact Customer Service to order tubing supports, p. 12, WTI-0432,
if needed.
-Remove tubing, p. 9, Fig. 32.
-Re-trim and install tubes, p. 2, Fig. 11; p. 3, Fig. 12-13.
NOTE: If tubing is too short, contact Customer Service to order additional tubing
and union connector.
-Remove tubing, p. 9, Fig. 32.
-Mark tubing, p. 3, Fig. 12.
-Install tubing, p. 3, Fig. 13.
-Reseat Bracket, p. 9, Fig. 33, 34, 36, 38.
-Reassemble Retaining Ring, p. 10, Fig. 39.
-Reassemble Water Purifier, p. 10, Fig. 40-47.
Look for debris on O-ring and remove, p. 9, Fig. 36.
Contact Customer Service to order replacement O-Ring, p. 11, WTI-0426.
Reinstall Cartridge into Bracket, p. 9, Fig. 37.
Contact Customer Service to order replacement Bracket, p. 11, WTI-0706.
Contact Customer Service to order replacement Cartridge, p. 11, 10-0186.
-Review manufacturer's instructions.
-Contact manufacturer.
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6/10/14 4:42 PM