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TROUBLESHOOTING TABLE
The following table gives checks and actions that you can perform if your machine does not operate correctly. If
these do not identify/remedy the problem, contact your service agent.
WARNING: Switch off and remove plug from power source before investigating fault.
Symptom
Chainsaw fails to operate
Chainsaw operates
intermittently
Dry chain
Kickback Brake/Run
Down Brake
Chain/chain bar over-
heats.
EN
Chainsaw rips, vibrates,
does not saw properly.
BATTERY
Problems
Error LED lit
20
Possible Cause
Low battery charge.
Chain brake not in the proper
position.
Applying too much pressure
while cutting.
Not operating saw at full
speed.
Over heating
Loose connection.
Internal wiring defective.
Throttle trigger defective.
No oil in reservoir.
Oil passage clogged.
Brake does not stop chain
No oil in reservoir.
Oil passage clogged.
Chain is over tensioned.
Dull chain.
Dull chain.
Chain worn out.
Chain teeth are facing in the
wrong direction.
Chain tension too loose.
Possible Causes
The battery is discharged
Temperature issue.
Others
Remedy
Charge both the battery packs.
Check to see if the chain brake is in
position
. Refer to CHAIN BRAKE for
details.
Applying relatively less pressure while
cutting.
Place the machine in a cool, ventilated
place to cool it down.
Contact service agent.
Contact service agent.
Contact service agent.
Refill oil.
Clean oil passage outlet.
Contact service agent.
Refill oil.
Clean oil passage outlet.
Adjust chain tension.
Sharpen chain or replace.
Sharpen chain or replace.
Replace chain.
Reassemble with chain in correct direction.
Adjust chain tension.
Corrective Action
Charge the battery. If battery fails to
charge, contact your Service Agent.
Use the battery in surroundings where
temperatures are between -4°F to 113°F
(-20°C to 45°C) for discharge.
Contact your Service Agent.
