Fault On The Unit; Screen - Air Techniques ScanX Swift View Instrucciones De Montaje Y Uso

Troubleshooting

14.3 Fault on the unit

Fault
Unit does not switch on
EN
US
Unit switches off again af-
ter a short time
Unit is on, but there is
no display on the touch

screen

Loud operating noises af-
ter switching on lasting for
more than 30 seconds
Unit not responding
Network connection has
been disconnected
40
OBJ_DOKU-0000002448-001-mehrere.indd 40
Probable cause
No mains voltage
On/off switch is defective
Mains cable or power supply unit
plug not inserted correctly
Hardware defect
Mains supply voltage too low
Touch screen initialization fault
Touch screen brightness set too
dark
Touch screen defective
Radiation deflector defective
The unit has not yet completed
the startup procedure
Unit is blocked by the firewall
Distance to WLAN router too far
Walls between WLAN router and
unit are too massive
Another WLAN network is affect-
ing the operation of the unit's
WLAN network
Connecting cable between unit
and computer not correctly con-
nected
The IP address of the unit is be-
ing used by another unit
Solution
Check the mains cable and
i
plug connection and replace if
necessary
Check the power supply unit
i
If the green status LED does
i
not light up, replace the power
supply unit
Check the mains fuse in the
i
building
Contact technician
i
Check the mains cable and plug
i
connections
Contact technician
i
Check the mains supply voltage
i
Switch the unit off and on again
i
Update firmware
i
Increase the brightness of the
i
touch screen
Contact technician
i
Contact technician
i
After switching the unit on, wait
i
20 - 30 seconds for the startup
procedure to be completed
Enable the ports for the unit in
i
the firewall settings
Set up the unit closer to the
i
WLAN router
Set up the unit closer to the
i
WLAN router
Change the frequency range of
i
the WLAN network
Check the connecting cable
i
Check the network settings (IP
i
address and subnet mask) and
assign a unique IP address to
each unit
Inform a service technician, if the
i
problem persists
2142100008L41 1708V002
24.08.2017 14:41:52