Idiomas disponibles
Idiomas disponibles
Issue
The robot vacuum does not carry out the
scheduled cleanup.
The mop pad is not wet enough.
The mop pad is too wet.
The robot vacuum consumes electricity
when it is left at the dock after being fully
charged.
The robot vacuum does not resume cleaning
after charging.
The robot vacuum does not return to the
charging dock after being moved.
The mop pad cannot rotate.
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Check whether the battery level is sufficient. The robot vacuum needs to have a battery level of 15% or more to
start a scheduled cleanup.
Check whether the water in the water tank is sufficient.
Dampen the mop pad and wring out excess water before mopping.
Follow the instructions in the user manual to install the mop pads correctly.
Dampen the mop pad and make sure to wring out excess water.
Make sure the plug of the water tank is tightened properly.
When the robot vacuum is left at the dock, it will consume a small amount of electricity to allow the battery to
maintain optimal performance in sleep mode.
The robot vacuum does not resume cleaning in do not disturb (DND) mode, or after manually being returned to
the dock to charge.
Moving the robot vacuum may cause it to re-position itself or re-map its surroundings. If the robot vacuum is
too far from the charging dock, it might not be able to automatically return on its own, in which case you need to
manually place the robot vacuum onto the charging dock.
The mop pad may be stuck by a foreign object. Please remove the foreign object then try again.
Possible Cause and Solution
