9. Troubleshooting
Fault when opening
Acoustic signal is heard
twice.
LED does not change
from red to green.
Lock does not open.
Fault when locking
Lock does not close.
If the faults cannot be remedied, contact your responsible DIALOCK technician or visit
www.hafele.com.
10. Reset
A reset is required for maintenance purposes or for remedying faults.
There are two reset options:
• Simple reset,
• complete reset.
56
Possible cause
• User key is not authorised.
• Distance between user key
and antenna too great.
• User key is not authorised.
• User key is not recognised. • Check lock installation conditions
• User key approaching the
antenna too slowly.
• User key is not authorised.
• Locking element jams / is
stiff.
Possible cause
• Locking element (door,
drawer) misaligned or not
adjusted
• Batteries very low
11.4 Battery
notifications, page 61
Remedy
• Program the user key.
6. Programming user keys, page 48
• Observe the maximum distance of
25 mm between the user key and
antenna.
• Program the user key.
6. Programming user keys, page 48
Installation references, page 43
• Approach the antenna with the user key
more quickly
• Program the user key.
6. Programming user keys, page 48
• Lock is under tension. Check loading of
furniture item.
• Adjust the locking element. Note
adjustments and tolerances!
Installation references, page 43
Remedy
• Adjust the locking element. Note
adjustments and tolerances!
•
4.1 Installation references, page 43
• Replace batteries
11.3 Battery change, page 59
4.1
4.1