Care And Cleaning; Troubleshooting Table - Kohler K-24002-W1-0 Guía De Instalación Y Cuidado

Care and Cleaning

For best results, keep the following in mind when caring for your KOHLER product:
• Always test your cleaning solution on an inconspicuous area before applying to the entire surface.
• Wipe surfaces clean and rinse completely with water immediately after applying cleaner. Rinse and
dry any overspray that lands on nearby surfaces.
• Do not allow cleaners to soak on surfaces.
• Use a soft, dampened sponge or cloth. Never use an abrasive material such as a brush or scouring
pad to clean surfaces.
For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care &
Cleaning information, call 1-800-456-4537.
Warranty
ONE-YEAR LIMITED WARRANTY
KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year
from date of installation.
Kohler Co. will, at its election, repair, replace or make appropriate adjustment where Kohler Co. inspection
discloses any such defects occurring in normal usage within one (1) year after installation. Kohler Co. is not
responsible for removal or installation costs. Use of in-tank toilet cleaners will void the warranty.
To obtain warranty service contact Kohler Co. either through your Dealer, Plumbing Contractor, Home
Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI
53044, USA, or by calling 1-800-4-KOHLER (1-800-456-4537) from within the USA and Canada, and
001-800-456-4537 from within Mexico, or visit www.kohler.com within the USA, www.ca.kohler.com from
within Canada, or www.mx.kohler.com in Mexico.
IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS
WARRANTY. KOHLER CO. AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how
long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages,
so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You
may also have other rights which vary from state/province to state/province.
This is Kohler Co.'s exclusive written warranty.
Troubleshooting
This section is for general aid only. A Kohler Co. Authorized Service Representative or qualified electrician
should correct any electrical problems. For warranty service, call 1-800-4KOHLER from within the USA and
Canada, or 001-800-456-4537 from within Mexico.
NOTE: The product model number is located on the heater side of the bath.
NOTE: For service parts information, visit your product page at kohler.com.

Troubleshooting Table

Symptoms
1. Heated bath does not turn
on.
2. Bath is turned on, but
there is little or no heat.
1237788-2-G
Probable Cause
A. No power to power supply.
B. User keypad cable loose or
damaged.
C. User keypad does not work.
D. Power supply does not work.
A. Heater cable loose or damaged.
12
Recommended Action
A. Set/reset GFCI or RCD breaker;
check wiring.
B. Check wire connections. If
necessary, replace user keypad
cable.
C. Check wire connections. Replace
user keypad.
D. Replace power supply.
A. Check wire connections. If
necessary, replace heater cable.
Kohler Co.