Troubleshooting
EN
Problem
Solution
DE
The platter does
• Is the AC adapter connected to the outlet?
FR
not spin.
-Connect the AC adapter to the outlet.
• What's the status of the indicator light?
ES
- Power is on, but the indicator light is off. That means the
IT
turntable is in ERP mode. Press and hold the MODE button for 3
seconds to reboot the turntable.
- The indicator light is blue. That means the turntable is in
Bluetooth mode. Press the MODE button once to switch to
Turntable mode.
- The red indicator light will indicate Turntable mode.
• Has the belt slipped from the platter?
-Correctly place the belt on the platter.
• Is the belt placed on the motor pulley?
-Check that the belt is placed on the motor pulley (brass-colored)
correctly.
• Has the belt been damaged?
-Replace it with a new belt.
The platter spins,
• Are the function settings and input for connected equipment
(amplifier, etc.) selected correctly?
but there is no
sound or the
-Check whether the settings for the connected equipment are
volume is not
correct.
loud enough.
• Is the stylus damaged?
-Check the stylus and replace it, if necessary.
• Is the stylus placed correctly on the body of the cartridge?
-Check the cartridge and adjust it, if necessary.
• Are the setting positions for the pre-amplifier selector switch
correct?
-If you are connection to the speaker (not the speakers from the
pack) with RCA audio cable, check that the pre-amplifier settings
are correct, noting the following common problems and their
causes:
-If there is no sound, or if the volume is not loud enough, the
product is set to the "PHONO" position and connected to the
amplifier's AUX/LINE input.
-If the volume is too loud or is distorted, the product is set to the
"LINE" position, and the connectable equipment is connected to
the PHONO input.
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The stylus skips.
• Is the record warped?
-Check the record.
• Is the record scratched?
-Check the record.
There is howling. • Is the product picking up excessive vibrations from the floor,
surfaces of the walls, or nearby speakers?
-Decrease the vibrations or mount the product on a surface that
is not subject to the effects of vibrations.
• Is the product mounted on an unstable surface?
-Check whether the surface on which the product is mounted is
suitable.
There is noise
• Is there dust on the cartridge's stylus tip?
when the record
-If dust is stuck to the stylus tip, clean it with a commercially sold
is playing.
brush.
The sound when
• Are the speed settings for this product correct?
the record is
-Please select the correct speed for the type of record being
playing is either
played.
too fast or too
slow.
Playback speed
• Is the belt stretched out?
slows down or
-Replace with a new belt.
there is irregular
rotation.
Needle isn't
• The screw on the tonearm rest may have loosened during
touching the
transport. Gently turn this screw clockwise to move the needle
record.
stylus closer to the record.
Needle is
• Gently turn the tonearm rest screw anticlockwise to move the
scratching the
needle stylus away from the turntable.
record's surface.
NOTE: Factory screw tightness is based on the thickness of the included slip mat.
If a thinner or thicker 3rd-party slip mat is used, gently adjust the screw as needed
following the steps in the last two trouble shooting topics.
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EN
DE
FR
ES
IT