TROUBLESHOOTING
Helpful hints
Problem
Your nose is
cold.
Runny Nose.
Nose or throat is
dry or irritated.
Nose, sinus or
ear pain.
Redness of skin
in contact with
the mask.
Dry or irritated
eyes.
The air delivered
by the device is
too hot.
Discomfort from
feeling that the
pressure is too
high.
The device does
not display the
correct pressure.
US – 34
Possible cause
The room temperature
is too low.
The delivered air is too
cold.
Reaction to air flow
and pressure levels
The air is too dry.
There is no water in
the water chamber.
Sinus infection or nasal
congestion.
Possible pressure sores
indicating the headgear
is too tight or the size
is too small.
Allergic reaction to
mask components.
Air leakage around the
mask.
Air intake filters may
be dirty. Air intake is
clogged.
Room temperature is
too high.
Device pressure.
The Sandman Duo™ or
Duo™ST device is set
to Bilevel mode.
The ramp is enabled.
Suggestion
Raise the room temperature.
Place patient tubing under a cover and run next to
your body to reduce heat loss.
Contact your medical technical team or your
attending physician.
Use the integrated humidifier. Raise the humidity
level following the instructions under "", on page
44.
Check the water level in the water chamber. If
necessary, raise the water level following the
instructions under "", on page 44.
Contact the attending physician immediately.
Adjust
the
headgear.
physician or home care provider to try another size
mask.
Stop using the mask. Contact the attending
physician or home care provider.
Reposition the mask. Ask the attending physician
or home care provider to try another size mask.
Clean or replace filters as necessary (see "Cleaning
and Maintenance", page 32). Move away from all
linens and clothing.
Lower the room temperature. Make sure that the
Sandman Duo or Sandman DuoST device is well
away from any source of heat. Remove patient
tubing from cover.
Getting use to the nasal pressure takes some time.
Use the pressure ramp when you go to sleep (see
"", page 44). Relax and breathe slowly through the
nose.
If the pressure delivered by the device seems to
have changed, contact the home care provider to
have the device pressure checked.
The pressure levels have been prescribed by your
physician and can be changed only by medical
prescription.
Confirm that the ramp indicator is displayed.
Disable the ramp feature following the procedure
described under "", page
Sandman Duo/DuoST Patient Manual
Contact
the
attending
44.