THOMSON 512314 Manual Del Usuario página 56

G - FAQ
Symptoms
No recordings are displayed
when you start a search.
Videos out of sync.
Poor image quality on all the
channels.
"Erreur sauvegarde" [backup
error] message
on-screen when attempting to
backup recordings.
Motion detection not
working.
No network connection.
Mediocre image quality when
accessing the system remotely
over the internet.
24
EN
19'' IP colour VIdeo surVeIllance kIt
Possible causes
The recording settings are
incorrectly configured.
Your monitor is not configured
properly.
The camera settings are
incorrectly configured.
Recording(s) size
too large
for media used.
USB media not compatible.
Sensitivity too low.
Incorrect settings.
RJ45 cable not connected /
faulty.
No indicator lights on the RJ45
socket
(Green = network card
powered up. Orange/red =
network
activity).
Upload data rate insufficient at the
video surveillance kit end.
Download data rate insufficient at
the computer/smartphone end.
Too many users connected at
the same time to your video
surveillance kit.
Solutions
Check your active channel
settings in the "enregistrement"
[recording] menu.
Readjust the monitor settings
(PAL or SECAM resolution for the
cameras and 1920x1080 for the
monitor).
Adjust the settings in the "simple/
affichage et configuration" [basic/
display and setup] menu.
• Check the maximum capacity
of your media.
• Back up your files
in several stages.
Check the compatibility of your
media.
Go to the DM [MD - Motion
Detection] menu and check /
optimise the settings.
Check the connection / change
the cable.
Green indicator light off: reboot
your system. If the indicator
light still does not come on, the
network card is faulty. Orange/red
indicator light off: Check that your
Internet network is active.
Reduce the number of devices
sharing the same internet access
as your video surveillance kit.
Reduce the number of devices
sharing the same internet access
as you.
Change your location to improve
mobile network reception.
Wait a while or reduce the
number of users connected to
your video surveillance kit.